Privacy Policy

1. Information We Collect

NYC Royal Carriage collects information to provide and improve our carriage tour services:

• Contact Information: Name, email address, phone number
• Booking Details: Tour date, time, number of passengers, pickup location
• Payment Information: Processed securely through Stripe (we do not store card details)
• Communication Records: Customer service interactions and feedback

2. How We Use Your Information

• Process and confirm your tour bookings
• Send booking confirmations and reminders via email and SMS
• Provide customer support and respond to inquiries
• Improve our services based on customer feedback
• Comply with legal obligations

3. Information Sharing

We do not sell or rent your personal information. We may share information with:

• Service Providers: Payment processors (Stripe), email/SMS services for notifications
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets

4. Data Security

We implement industry-standard security measures to protect your information, including SSL encryption for data transmission and secure servers for data storage. Payment processing is handled by PCI-compliant third-party services.

5. Your Rights

• Access: Request a copy of your personal information
• Correction: Update inaccurate information
• Deletion: Request removal of your information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications

6. Cookies and Tracking

Our website uses cookies to enhance user experience, remember preferences, and analyze site traffic. You can control cookie settings through your browser preferences.

7. Children's Privacy

Our services are available to all ages, but online bookings must be made by individuals 18 years or older. We do not knowingly collect personal information from children under 13 without parental consent.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

9. Contact Us

For questions about this Privacy Policy or your personal information:

• Email: info@nycroyalcarriage.com
• Phone: +1 (646) 656-9717
• Address: 7th Ave & Central Park S, New York, NY 10019